We like to think we have the best PC performance optimizer software, and we're constantly testing and improving to make sure that's the case. But we also take pride in the technical support and customer service we provide to go along with our defrag and PC optimization software. It's instilled into everyone here, no matter what their job title. We receive a lot of feedback from our customers praising our employees as well as our technology, and I'd like to share some of a recent one. We think the perfect mix is superior technology and service.
George Carr of Ontario, Canada is a retired employee of a Fortune 100 hardware company, who managed a $600 million division of the company. George now is an active stock trade, where faster PC speed is critical, which is why he is interested in PC optimization software. One of his 3 laptops is devoted specifically for trading. Video performance is also important to Carr, as he has another laptop devoted to his hobby of video creation and video editing. The third laptop in his household belongs to his wife, who wants a optimize PC, but doesn't spend a lot of time worrying about PC maintenance.
Unsolicited, George wrote the following:
"I am writing to share an experience I recently had with your company that was pretty unique in the consumer software business, and really influenced my decision to purchase from your company. I downloaded a trial copy of your PerfectSpeed product for evaluation. Within days of downloading the trial, I received a message from Wendy Clontz. What was unique about this is that the email was very professional, it was from a real person, and the tone of the message sounded to me like your company was really interested in how the evaluation process was progressing.
Normally when you download a software trial, a computer generated form message is sent saying "if you have any questions, please call "1-888-i want to sell you something." This was not the case with the message I received. I actually replied to the message with some comments and questions that I had about the product, and amazingly, I received a reply within 24 hours actually addressing my questions and comments.
What I learned from my communication with Wendy was that the PerfectSpeed product was probably not the one I really needed. The product I needed was PerfectDisk Professional, and I purchased that product with a 3-user license, and now have it installed on all three of my computers. The product has made a huge difference in my disk performance, and I love the fact that I can set the "AutoPilot" on my wife's computer. She is not technical, and usually ignores defragmentation warnings.
Finally, I want you to know that the overall approach you company uses to communicate with clients is what made me decide that you are the company that I want to do business with. I have spent over 30 years in the computer industry in client services for a fortune 100 computer company, and this experience would rank as number 1 in my book.
Please thank Wendy for her tremendous dedication, diligence, and follow up. This is what clearly demonstrates the Great companies from the average companies."
Will do -- thanks Wendy. And thanks for sharing your video performance and PC performance optimizer story, George.
Powered by Compendium Blogware